Our Process

Bringing a project to life, no matter how big or small, is what we do best. Learn more about what to expect and how we work – from initial concept through to installation and aftercare.

Your vision, our promise

Since 2008, the experienced and skilled VSTONE team have listened, advised and created. Whether you’re dealing with our reception team or our qualified stonemasons, our process ensures you get exceptional customer service and quality craftsmanship while meeting rigorous safety standards.

OUR PROCESS

Consultation

Meet with us in our East Bendigo showroom to talk through your concept. We can provide product advice and suggestions, while our qualified interior designer can guide you on an overall design if needed. Take home samples, view a range of slabs on-site and get a feel for the product that will be yours.

Quote

We’ll then move on to the first measure and you’ll receive an initial proposal with drawings, pricing, company information and our safety standards.

Digital measure

Once the proposal is accepted, we’ll take a highly detailed and accurate digital measure which will be used to program our machinery to cut your stone or porcelain. We use a digital Proliner technology for fast, easy and highly accurate measuring that integrates directly into our machines, reducing wastage for better sustainability.

Fabrication

Your stone will then be sourced, and we’ll create CAD drawings of the project. Our qualified team will then safely and accurately cut your stone as required using state-of-the-art machinery.

Installation

Our expert installation team will carefully fit your stone or porcelain. We will work with the utmost care and respect for your property or space.

Aftercare

Post-install, you’ll hear from us in follow-up to make sure everything meets your expectations. We’ll provide an aftercare pack and are on hand to answer any questions you have about your finished product.

Get in touch

Ready to find out more about our custom stone and porcelain products for your next residential or commercial project? Contact VSTONE and our friendly team will get in touch to discuss how our customer-focused process will get you the result you want.