FAQs

Have you got a question? Read through some common questions we receive to find out more about our products, processes and services. Still need help? Get in touch with our friendly team today.

Your questions answered

We use engineered stone, porcelain and natural stone for various projects, including benchtops, cladding and splashbacks. Our stone and porcelain are supplied by trusted partners who uphold the same strict safety and quality standards that we do.

Our showroom at 104-108 Beischer Street, East Bendigo, is open to the public from 8 am to 4:30pm, Monday to Friday. If you have a large project, like a new home build, we recommend you give us a call to book a showroom consultation so we can maximise your time for advice and selection.

Safety comes first at VSTONE, and we’re committed to using sustainable, best-practice fabrication techniques that meet industry standards. Read our Health and Safety page for more information.

Depending on the type and size of your project, we aim to complete from measurement to installation in 10-15 working days.

We regularly work on residential and commercial projects across central Victoria (including Gisborne to Echuca/Moama). Depending on your project, we may undertake jobs outside of this area; please get in touch with us to discuss your requirements.

The fastest way to get an initial quote is for you to provide us with approximate project measurements, a plan or a sketch of your space and required product. We can then get back to you with an initial proposal which includes cost. Once you have accepted the proposal, our team will visit your site to complete an accurate digital measure (included in the overall job price).

No job is too small or too large for VSTONE! We regularly work on small projects – like a single vanity top, laundry bench, BBQ areas and even fireplace hearths. We’d love to hear from you about your project, no matter the size.

We work with many engineered stone, natural stone and porcelain products priced from everyday affordable to premium luxe. We understand that every customer and job is unique and, therefore, have a broad range of options to suit different budgets.

If a slab is in stock at our warehouse, you can request an appointment to view it with our team. If a slab isn’t available for viewing, we will direct you to a supplier in Melbourne.

We aim to provide a prompt quote/proposal after your initial consultation. You should expect to hear from us within five working days.

At VSTONE, we provide a quote/proposal for your end-to-end project and don’t price per square meter. Because there are so many variables in design and products, we draw up your concept and quote based on your unique design.

We’ll provide a detailed Care Kit with instructions for maintaining and looking after your benchtop. You can also purchase specialised cleaning products for your surface from VSTONE.

Other questions?

If you can’t find the answer to your query on our website, don’t hesitate to get in touch.